OUR GUARANTEE
Your satisfaction is completely guaranteed. If there is a problem with your order we will make
every reasonable effort to solve the issue. (Do not ship us the DVD without first contacting us.)
If we are unable to do so, we will refund your money -- minus the cost of shipping
and handling incurred. Also see the paragraph below on DVD compatibility.
DAMAGE LIABILITY
Big Screen Memories cannot be held responsible for any damage to your materials during
transportation. For that reason, we highly recommend that you create duplicates. In addition, it is
recommended that you ship your package to us using a traceable and reliable shipping service.
We will do the same when sending the final product back to you.
COPYRIGHT LIABILITY
It is the client’s responsibility to ensure that you are in compliance with copyright law. By signing
an order agreement you are confirming to us that you are authorized to use all photographs,
videos and musical works to be used in the creation of your DVD slide show. Big Screen Memories
is not responsible for verifying this information, and is hereby released of the liability. We reserve
the right to refuse orders, at our discretion, that include questionable content.
DVD COMPATIBILITY
Big Screen Memories uses the common DVD-R format, which is compatible with approximately 95+
% of all existing DVD players, but not all. Please be sure to check your DVD player
manual/manufacturer to determine if it supports DVD-R. This website is also a good place to look:
http://www.dvdrhelp.com/dvdplayers. If needed, we can assist you in determining if your DVD
player supports it -- just ask us. Sorry, refunds will not be given for DVD incompatibility reasons.
PRIVACY PROMISE
Big Screen Memories promises that we will never sell, rent, lease, or otherwise disclose your
contact information to any third-party organizations. Your contact information will only be used by
Big Screen Memories.